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How Does Nencer Software Collect Customer Information?
- Through information registration forms placed on our homepage, subpages, etc.
- Via various channels or through surveys/registrations directly on the website.
- The user information may include: full name, phone number, email, address, and the name of the organization/company.
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Purpose of Using Customer Information
- To send notifications related to services and accounts, including web management guidelines, quotations, renewal information, maintenance or service upgrade plans.
- To send notifications about important events, promotions, or special offers from the company.
- To answer inquiries and provide service consultation to customers.
- To survey customer opinions to improve service quality or identify other customer needs.
- To contact customers when necessary.
- To implement advertising campaigns—promotional offers and updates.
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Data Retention Period
- All customer information collected by Nencer Software is stored in our system’s database and will be retained until the customer terminates the use of our services.
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Changes to the Privacy Policy
- Nencer Software Co., Ltd. reserves the right to change the privacy policy at any time. However, prior to any changes, we will notify customers on our homepage or send an email notification.
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Location for Data Collection and Management
- Customer personal information is stored on servers at our headquarters: 6th Floor, No. 150 Tran Vy, Mai Dich Ward, Cau Giay District, Hanoi, Vietnam.
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Protection of Customer Information
- Nencer Software recognizes that protecting customer information is extremely important. Therefore, we use the PHP MD5 algorithm to encrypt customer data submitted to us, preventing loss, confusion, or alteration of data within the system.
- Nencer Software commits not to sell, rent, or share customer information with anyone.
- However, in cases where a user is suspected of violating the service terms, we may disclose personal information as required by law.
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Entities Authorized to Access Customer Information
a. Advertising Partners
- We may share your name and mailing address with a select group of carefully chosen advertising partners whose products or services we believe may be useful to you. We never share credit card information or other sensitive personal data provided by you with any marketing or advertising partner.
b. Shipping Companies
- If you make an online purchase or ship contracts/documents, we will provide our delivery partners with your name, phone number, and delivery information solely to facilitate the shipment of your goods.
c. Law Enforcement
- Within the limits permitted by law, we will disclose your personal information to government agencies or third parties upon legal request. We may also use or provide your information as required by law for fee assessment, reporting, or debt collection, to combat fraud, or to protect our interests as well as those of our customers or users.
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Preventing Unauthorized Information Sharing
- We may share your personal information only with the entities mentioned above.
- We also reserve the right to share images or videos of services and products delivered to customers for promotional and branding purposes.
- However, customers have the right to request that such sharing be stopped and to have their information removed from Nencer Software’s storage system at any time by submitting a written request.
