We have updated some of Nencer Software’s service Terms of Use to help customers better understand the rules they must follow, thereby facilitating faster and more effective collaboration.
1. General Terms
- Customers must be at least 18 years old.
- Customers must provide complete and accurate basic personal information (such as name, address, email, etc.) and other details to Nencer Software.
- When using Nencer Software’s services, customers must comply with the terms set forth by Nencer Software.
- Applicable Parties: All users of Nencer Software’s services, including individuals, entities, organizations, enterprises, or their representatives.
- By registering for the service, customers are deemed to have agreed to and are bound by the terms established by the company.
- During the optimization process, these terms may be updated periodically; the buyer must accept the revised terms provided by the service provider.
2. Website Usage Terms
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Customers (the buyer) agree and assume full responsibility for using their website for legal purposes.
- The website must not be used for any purpose that violates Vietnamese law, such as undermining national security, disrupting social order, harming customs and traditions, or engaging in illegal business activities.
- Customers are responsible for monitoring and preventing others from engaging in such activities on their website.
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Customers are responsible for the accuracy of all information posted on their website.
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Customers must comply with all legal provisions regarding industrial property rights and copyrights.
- They must adhere to state regulations governing the use of Internet services, advertising, and the terms agreed upon between the buyer and the service provider.
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Customers must safeguard their passwords and any information related to their website management accounts. If there is any incident such as loss, disclosure, or detection of unauthorized access using their account, customers must immediately notify Nencer Software. However, Nencer Software shall not be liable for any consequences arising from a user’s failure to secure the provided management accounts.
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The provider will perform weekly data backups to ensure data safety and the continuity of the website for the buyer. However, the provider will not be liable for any data loss resulting from server disruptions due to force majeure, such as natural disasters, fires, or hardware failures.
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In the event of a customer complaint, Nencer Software will promptly address the complaint regarding service quality within our scope of responsibility.
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For customers who use the service in violation of the agreed terms, Nencer Software reserves the right to unilaterally suspend or terminate the service without prior notice.
3. Payment Terms
- Upon signing the contract, the customer must pay 100% of the fees stated in the contract, using one of the prescribed payment methods. Fees will not be refunded if the customer terminates the contract on their own.
- Customers must proactively pay the service maintenance fee before the service period expires. If the renewal fee has been paid, the customer is responsible for retaining all related documentation.
- Any contract changes must be requested in writing at least seven days in advance for resolution. Any costs arising from changes, attributable to either party, shall be fully borne by that party.
4. Other Terms
- If, for any reason, the customer does not provide the necessary content or information related to their website for Nencer Software to perform its work, Nencer Software shall not be liable for delays in contract execution.
- If the customer wishes to expand or upgrade the website’s technical specifications, a new contract will be drafted based on the customer’s requirements.
- In the event of force majeure (e.g., natural disasters, fires, catastrophes), both parties will negotiate and agree on a new timeline for contract continuation.
By using our services, you acknowledge that you have read, understood, and voluntarily agree to these terms.
